Exchange & Returns

Return an item 

All of the products on this site are top quality authentic brands and we are confident that you will be happy with your purchase. We also hand check all orders before they are dispatched to ensure they are to the highest standard.  However, if you are unhappy with your goods we will happily issue a replacement or refund assuming they are returned within 14 days of receipt of your order, unused, unworn, complete with all original tags/packaging, and in original and resalable condition. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons. saddleandspoke.com is not liable for the cost of returning items.
 
Exchange an item

Please follow the 'Return an Item' procedure for the return of the item you would like to exchange. You can purchase the new item at any time as a separate transaction. The returned item for exchange must be unused, unworn, complete with all original tags/packaging, and in original and resalable condition
Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. saddleandspoke.com is not liable for the cost of returning items.
 Please enclose your receipt with the item and return to:

saddleandspoke.co.uk

11 Oakley Place
London

SE1 5AD

UK 
 
Faulty Item

If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us. Upon receipt of your goods we will either refund, replace or repair your item.
Please enclose your receipt with the item and return to: 
 
saddleandspoke.co.uk 

11 Oakley Place
London

SE1 5AD
UK 
 
If you receive an incorrect item

If you suspect that the item you received is not what you have ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
 
This returns policy does not affect your statutory rights. 
 
Help to ensure the quality of our products

*Note: when trying on items of clothing do not remove labels. Please ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.